Frequently Asked Questions

We support you as a passenger in claiming your compensation for flight delays, cancellations, overbookings, or missed connections. 

Many airlines don't voluntarily pay compensation or refer passengers to extraordinary circumstances to avoid payment. That’s where we help you: with us, you save yourself time-consuming procedures and unnecessary stress.

We handle the entire process for you:

  • Review of your compensation claim
  • Submission of the claim to the airline
  • Representation in court, if necessary

Using our service is risk-free. We only charge our 35% success fee on the compensation received in the event of success. If the airline cannot be held liable, you don't pay. All information about our cost model can also be found here.

Check your flight now and secure your compensation.

 

The review of your compensation claim is free and non-binding. This allows you to quickly and easily find out whether you are entitled to compensation.

For the enforcement of your claim, we charge a success fee of 35% of the paid compensation amount. This commission only applies in the event of success. If the airline is not liable, you incur no costs.

Our Terms and Conditions apply. All details about our cost regulations can be found here.

Our goal is to make the claims process transparent and simple for you, including clear information about our success fee.

25 years of experience in travel law

Our legal experts have been active in travel law for over 25 years and know the tricks and procedures of airlines exactly. If necessary, we also represent you in court, with a success rate of over 97%. This incurs no additional costs for you, regardless of how complex the case is.

 

Risk-free compensation claims

We follow the principle “No cure– no pay.” Only in the case of success do we retain our commission fee for our work. If there is no entitlement, you do not pay. All information about our costs can also be found here.

 

Claims against all airlines

We process claims against all airlines as long as they fall under the EU Passenger Rights Regulation (EC 261/2004), no matter how complicated or time-consuming the case is. Our goal: enforce your rights stress-free and transparently. You submit your claim in a few steps, we take care of the rest, and keep you informed with regular updates.

 

Expertise & satisfaction

Over 60,000 customers have already successfully enforced their passenger rights with AVICLAIM. Our legal experts also represent you in complex cases and help you successfully assert your passenger rights.

The processing time depends primarily on the airline and may vary. The written payment reminder process usually takes up to three months. Often, multiple requests are necessary before the airline responds. If the airline reacts negatively, we coordinate with our legal team to determine whether initiating court proceedings is promising. In this case, the process may take up to a year. Please note that the entire process can thus extend over several years.

Find out here how our claims process works.

Our flight checker may indicate that you are not entitled to compensation even if your arrival at your destination was delayed by more than three hours. In such case, the delay may not be the airline's fault but caused by extraordinary circumstances. The airline could not have influenced the disruption problem and therefore cannot be held liable.

You are entitled to compensation under the EU Passenger Rights Regulation (EC 261/2004) if one of the following occurs:

  • Your flight is canceled.
  • Your flight is delayed by more than 3 hours at the final destination.
  • You were denied boarding due to overbooking.
  • Your connecting flight is missed due to a delay of the previous flight.

Requirements:

  • The flight must fall under the EU Passenger Rights Regulation. This is the case if your flight is operated by a European airline or departs from the EU, even if operated by a non-European airline.
  • The delay or cancellation must not be due to extraordinary circumstances, such as extreme weather, strikes, or safety risks.

Check now whether you are entitled to compensation. We assist you in enforcing your rights.

The amount of compensation depends on the distance between the departure and destination airport:

  • Short distance (up to 1,500 km): €250 per passenger
  • Medium distance (up to 3,500 km): €400 per passenger
  • Long distance (over 3,500 km): €600 per passenger

Important: The compensation depends not on the ticket price, but on the flight distance.

Yes, additional expenses can also be claimed through us. According to the EU Passenger Rights Regulation, you are entitled to services such as:

  • Meals and refreshments in reasonable proportion to waiting time
  • Hotel accommodation for longer stays (e.g., replacement flight the next day)
  • Transport between airport and accommodation
  • Two free communication options (phone, email, etc.)

Important: Keep all receipts. Bank statements alone are not accepted by airlines. Non-reimbursable expenses include, for example, missed workdays, planned activities, or alcohol.

With us, you can easily claim your expenses together with your compensation. We take care of the rest. 

Here you can see which expenses you can claim back.

 

Airlines often sell more tickets than there are seats available on the plane. They expect that some passengers will cancel their booking or not show up for the flight. However, if there are not enough seats, some passengers may be denied boarding. This is called denied boarding due to overbooking.

In such cases, you may be entitled to compensation under the EU Passenger Rights Regulation (EC 261/2004).

  • Financial compensation

  • Assistance services at the airport

  • Rebooking on the next flight or refund of the ticket price

Check now whether you are entitled to compensation.

 

 

After submitting your claim with us, you automatically receive a personal account. There you can view the current status of your claim at any time.

In addition, we keep you updated via email about all developments. This way, you don’t miss any news regarding your claim.

Please inform us if you have difficulties uploading your documents so that we can check immediately. Alternatively, you can also send your documents by email to info@aviclaim.com. We will then attach them to your claim.

For submitting your claim to the airline, we always need a signed power of attorney and a copy of your ID. In addition, proof of your booking is required.

If certain flight documents, such as an e-ticket or booking confirmation, are no longer available, they can potentially be requested again.

The more documents we receive from you (e.g., replacement flight tickets, proof of overbooking, or written confirmation of cancellation), the better we can support your compensation claim. Therefore, we recommend keeping all flight documents carefully.

Yes, it is possible. During your registration, you can add multiple passengers. For each passenger, we need certain documents required to enforce your compensation, such as a power of attorney and copy of ID. Once we have all documents, we can submit your claim.

Yes, if necessary, we also represent you in court. We bear the cost risk completely, and no additional fees are incurred by you. Our success fee is only charged if we successfully enforce your compensation. If the airline is not liable, you don't pay.

 

In most cases, the airline initially transfers the compensation to our account. This ensures that your claim has been successfully processed. We then pay your compensation, minus our 35% success fee, directly to the bank account you provided.

In some cases, the compensation is paid directly to you by the airline. In this case, we will send you an invoice of our 35% success fee.

 

 

Yes, many claims submitted by consumers are often rejected by airlines. If you submit your claim via our portal, we check based on our data whether you are entitled to compensation. If the assessment is positive, you can submit your claim directly to us, and we handle the further process for you.

With the power of attorney, you authorize us to submit and process your claim on your behalf. Airlines generally require this from us as a third party to ensure the process runs smoothly and correctly. Without the power of attorney, we cannot submit your claim.

Please note that the power of attorney for minor passengers in your claim must be signed by their legal guardians.

Yes. If you want to submit another claim, you can do so anytime directly via your account. This way, you can keep all your claims clearly organized in one place.

You may be entitled to compensation under the EU Passenger Rights Regulation (EC 261/2004) if you miss your connecting flight and arrive at your final destination more than three hours later.

Important:

  • The delay at the destination airport is decisive, not the delay of the first flight.
  • The missed connecting flight must be part of one booking.
  • The delay or cancellation caused you to miss the minimum connection time (MCT – Minimum Connection Time) and therefore miss your connecting flight.

With our flight checker, you can check your entitlement to compensation in just a few steps.

If your baggage arrives late or is lost, this does not fall under the EU Passenger Rights Regulation. Therefore, we cannot assist you in such cases.

Your rights for baggage issues:

  • Delayed, damaged, or lost baggage is covered under the Montreal Convention.
  • Reports should be made immediately at the airport (e.g., Lost & Found) and confirmed in writing by the airline.

Tip: Contact the airline directly and request compensation or reimbursement according to the Montreal Convention.

To process your claim, airlines need to verify that your details match the passenger lists. A copy of your ID confirms that you were indeed booked on the respective flight.

We treat your data with the utmost care and confidentiality. It is used exclusively to process your claim and is never shared with third parties without your consent. More information on data protection can be found in our Terms and Conditions.

If you have any questions, our team will be happy to assist you personally. You can reach us easily via:

  • Email: info@aviclaim.com

We strive to answer your inquiries quickly and reliably so that you can enforce your passenger rights stress-free.

All information provided is used exclusively for the purpose of processing your claim. We strictly adhere to applicable data protection laws and take all necessary measures to protect your data from unauthorized access, loss, or misuse. All information about our privacy policy can also be found here.

We enforce claims against all airlines as long as they fall under the EU Passenger Rights Regulation (EC 261/2004).

Examples:

  • Your flight is operated by a European airline, or
  • Your flight departs from the EU, if operated by a non-European airline

Learn more about your passenger rights and check your eligibility with our flight checker.

Whether you are entitled to compensation under the Passenger Rights Regulation depends, among other things, on how long before departure the airline canceled the flight:

  • Less than 7 days before departure: You are entitled to compensation if the replacement flight departs more than 1 hour earlier or arrives more than 2 hours later.
  • 7 to 14 days before departure: Compensation applies if the replacement flight departs more than 2 hours earlier or arrives more than 4 hours later.
  • More than 14 days before departure: In this case, there is no entitlement to compensation because the cancellation was made early.

In certain situations, the airline cannot be held responsible for a flight delay or cancellation. In these cases, it is not required to pay compensation. Such situations are called extraordinary circumstances.

According to EU Regulation 261/2004, an extraordinary circumstance exists if all three criteria are met:

  • Unpredictable – the event occurs unexpectedly
  • Unavoidable – even with all reasonable measures by the airline, the disruption could not have been prevented
  • Externally caused – the event is outside the airline’s control

In addition, the airline must prove that an extraordinary circumstance existed.

Examples of extraordinary circumstances:

  • Extreme weather conditions (e.g., storm, fog, snow)

  • Strikes by external parties necessary for flight operation

  • Terror threat, political instability, or safety risks

  • Emergency landings

More information on extraordinary circumstances can also be found here.

The Minimum Connecting Time (MCT) is the officially specified minimum time required between the landing of one flight and the departure of a connecting flight. It varies depending on the airport, terminal, security checks, and flight type (domestic, EU, or international) and can even differ within the same airport. If this time is insufficient due to a delay of the first flight and you miss your connection, arriving at your final destination more than three hours late, you may be entitled to compensation under the Passenger Rights Regulation.

Yes, business travelers are also entitled to compensation for flight delays, cancellations, denied boarding, or missed connections. Under the EU Passenger Rights Regulation (EC 261/2004), compensation is generally paid to the passenger personally, regardless of who paid for the ticket.

In exceptional cases, there may be contractual agreements with the employer stating that compensation from business trips belongs directly to the company. If such an agreement does not exist, you can claim the compensation directly as a passenger. This way, business travelers can also effectively use their passenger rights, even if the flight costs were covered by the employer.

If you receive an invoice from the court, simply forward it to us. You don't have to respond or pay. We handle the entire process and cover all additional costs.

First, check with our flight checker to see whether you are entitled to compensation. Then upload your documents or send them by email. We will review your claim and submit it to the airline. If the airline doesn't respond despite reminders, our legal experts will assess weather pursuing the case in court is likely to succeed and represent you in court if necessary. Once the claim is successfully enforced, you will receive your compensation directly in your account (minus our 35% success fee). More details about the process can be found here.

 

 

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If your flight has been delayed, cancelled or overbooked, please enter your flight details and check if you are entitled to compensation!
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